Delete Your Memorix Account
Memorix allows users to request the permanent deletion of their account and associated app data.
How to delete your account
You can request account deletion in either of the following ways:
1. From within the Memorix app
Go to:
Profile → Settings → Danger Zone → Delete Account
You will be asked to confirm the deletion before the process is completed.
2. By email
If you are unable to access your account or prefer to submit a request by email, contact:
Please send the request from the email address associated with your Memorix account whenever possible. We may ask for reasonable information to verify that the request relates to your account.
What is deleted
When an account deletion request is processed, Memorix is designed to delete the user's account and the app data associated with that account, including, where applicable:
- account and profile information;
- decks and flashcards;
- study and review history;
- spaced-repetition data;
- learning progress and statistics;
- study streaks;
- superdecks and related links;
- flashcard translations;
- notification records associated with the account;
- published decks;
- subscriptions or follows associated with the account;
- ratings and comments associated with the account;
- discussion posts and replies associated with the account;
- other user-owned records stored within Memorix.
Once deletion is completed, the account cannot be restored through the normal app interface.
Data that may be retained
Certain information may remain for a limited period where it is outside Memorix's direct technical control or where retention is required for legal, security, accounting, fraud-prevention, or regulatory purposes.
This may include, for example:
- temporary backup or database snapshot copies maintained by infrastructure providers;
- security, audit, or technical logs;
- analytics records that were generated before the deletion request;
- billing or transaction records maintained by app stores or payment providers;
- information that applicable law requires to be retained.
Any retained information will be handled in accordance with the applicable provider's retention practices and applicable law and will not be retained longer than necessary for the relevant purpose.
Processing time
Memorix will process valid account deletion requests within a reasonable period and in accordance with applicable data protection law.
Where deletion is requested by email, additional time may be required to verify account ownership before the request is processed.
Important information
Deleting the Memorix app from your device does not delete your Memorix account or the data associated with it.
To delete your account and associated data, you must use the Delete Account function in the app or submit a deletion request through the contact channel above.
Privacy
For more information about how Memorix collects, uses, stores, and protects personal data, please see our:
Contact
For questions about account deletion, privacy, or personal data, contact: